Customer Care Recruitment
The relationship doesn't end at completion. We place the people who protect it.
What this department does
The customer care team looks after buyers after they move in. They are the first point of contact once the sale has legally completed - logging defects, scheduling remedial works, and managing NHBC claims and customer satisfaction. In an industry increasingly judged on aftercare scores, this department has gone from an afterthought to a boardroom priority.
Because customer care has grown in importance so quickly, demand for good people has outpaced supply. Housebuilders now compete for coordinators and managers who can keep satisfaction scores up and remedial works moving.