What the job involves

As a Customer Care Manager you run the aftercare function - owning NHBC claims, customer satisfaction scores, and the remedial team. You are answerable for the numbers that increasingly shape a housebuilder's reputation, and you lead the coordinators who keep customers looked after.

Run the aftercare function for a region or group of developments
Own customer satisfaction scores and NHBC claims
Manage and develop the customer care team
Oversee remedial works and the trades who carry them out
Handle escalated customer issues
Report satisfaction and defect data to senior management

Who you are

A customer care background in housebuilding
Team management experience
A track record of improving satisfaction scores
A good understanding of NHBC and warranty processes
Strong problem-solving and people skills

Typical salary

£45,000 – £60,000

Next Steps

Are you looking for your next permanent Customer Care role?

Register Your CV to join our candidate database.