What the job involves

As a Customer Care Coordinator you are the first point of contact for buyers after they move in - logging defects, scheduling remedial works, and keeping customers informed. You own the day-to-day customer relationship at a time when housebuilders are judged more than ever on aftercare.

Act as the first point of contact for buyers after legal completion
Log and track defects and customer issues
Schedule and coordinate remedial works with trades
Keep customers informed and manage their expectations
Maintain accurate records of all customer contact
Support the Customer Care Manager on NHBC claims

Who you are

Customer service experience, ideally in housebuilding or property
Strong organisation and record-keeping
The patience to manage buyers through remedial works
Good communication under pressure
A calm, professional and helpful manner

Typical salary

£26,000 – £35,000

Next Steps

Are you looking for your next permanent Customer Care role?

Register Your CV to join our candidate database.